Ring doorbells allow you to monitor if there is anyone at your door front, and this is made possible by connection to a Wi-Fi network in your home. However, there are times when the Wi-Fi is down in your home.
Ring does not alert you or record when the Wi-Fi is down, though it may take snapshots if you are a protect plus subscriber and have enabled snapshots. It will save those snapshots to memory and upload them when it is back online.
But Ring doorbells have only limited storage, and if they are offline, they will overwrite the older snapshots when it is full. The battery devices have 2.5 MB that they can use for buffering snapshots, and this equates to around 10 to 12 snapshots. The wired cams have around 30MB, and this may take around 150 snapshots.
When you don’t have a strong and stable internet connection, the Ring doorbell may function, but some critical features of the smart doorbell may not work.
These include access to live video feed, push notifications to your smartphone, recording and storing footage to the cloud, and configuring the device through the ring app.
Essentially, the Ring doorbell will just function as a regular doorbell when there is no internet.
DOES THE RING DOORBELL NEED A WI-FI CONNECTION TO WORK?
Yes, the Ring doorbell needs Wi-Fi for it to work. This will enable you to access the smart features without which the device has no way to share data and other information with the app on your phone.
Smart features will not be available like the remote control and the rest shared above. This is because they require a strong internet connection.
USE A PORTABLE HOTSPOT
If you don’t have access to a full wireless network from the router, you can still connect your Ring to a Wi-Fi hotspot. The device will still be able to function well when connected to a hotspot.
You will be able to access smart features like the live feed and push notifications. Though before you connect, you must consider the data usage. This is because it will consume a lot of your cellular data.
WHAT SHOULD I DO IF MY WI-FI SIGNAL IS TOO WEAK FOR MY RING DOORBELL?
If the wireless network is not strong or is not reaching your device, it would be a great idea t get a wifi range extender. This is a stand-alone unit that will help to expand the reach of your home wifi network. It is designed to repeat the wifi signal over a greater distance.
The devices are easy to connect; a great tip to use is to place your wifi extender near the ring doorbell to ensure that it gets a strong signal.
After you have performed all of these tests and tasks to ensure the device is connected properly to the network, it would be best if you test it. Press the button on the doorbell to test a call. This will initiate the software on your device and ensure it is ready.
HOW CAN I TELL IF MY RING DOORBELL IS CONNECTED TO THE INTERNET?
One of the great aspects of using a ring doorbell to its full capabilities is by making sure that it is connected to a strong Wi-Fi network. You can also run a connectivity test in the Ring app to make sure the signal you are getting is at its optimal.
In the Ring App, select the device you would like to run the test on, tap on device health, then select connectivity test to monitor the device’s access to a good signal.
You will see the following results.
Device to cloud measures the strength of your device’s wifi connection; the possible results will be red, meaning that multiple factors are interfering with the connection, yellow meaning there may be a couple of factors that are affecting the connection, green for a strong signal, and connection.
Phone to cloud measures the strength of your phone’s connection to the internet. If the connection is weak, it can cause issues with the mobile functions and the ring app. The possible results will be red for your phone having trouble connecting to the device, yellow for the connection is weak, and green for you have a strong signal.
If you lose the connection to your wifi network and the device goes offline, it can be for various reasons.
- There could be a power surge that caused some problems with the router.
- A wire in your router’s setup could be loose.
- You could have temporarily lost power.
- You may have changed the Wi-Fi password.
- Your device may not have sufficient power.
CONNECTING YOUR RING DOORBELL TO A WIRELESS NETWORK
For you to get the most of your experience with Ring, you should connect it to your home wifi network setup. This is quick and easy, and you don’t need to connect your device to the computer or power for the initial setup.
If the device is not automatically connecting to your wireless network, follow these steps on your smartphone.
- Press the home button to leave the Ring App
- In the settings, select Wi-Fi
- Select ring network from the list of networks available; it will appear as a ring followed by either the last six or two digits of the MAC ID.
- Once it is connected, return to the ring app.
- Select your Wi-Fi network.
- Enter your password and continue.
After you have connected your device to the Wi-Fi network, it may perform an update on its internal software. While this happens, the light on the front of the device will flash white. When it is done flashing, you will know the update is complete and continue using the device.
HOW THE RING DOORBELL WORKS WITHOUT INTERNET
If you do not have Wi-Fi signal or the signal is too weak, you can still use your ring doorbell in the traditional manner. You can connect your ring doorbell to your existing wired doorbell so that you will be able to hear the sound when someone is at the door.
If you already have the traditional doorbell installed, you can use this connection to install your smart doorbell directly. Here is how to do it.
- Complete the setup through the ring app on your phone.
- Cut off your power and remove the existing doorbell. You will need a transformer with a voltage of 8-24 VAC when you connect the existing doorbell.
- Line up your ring doorbell carefully. Install the doorbell to its ideal height, and Mark the place where the mounting holes will go using a pencil.
- Use a power drill to make the holes. If the front is made of concrete, brick, or stucco, then you can use the provided plastic anchors in the wall.
- If the existing doorbell is a digital one, install the diode included. Installing the diode on a mechanical doorbell will damage it.
- Use the two wires coming from your doorbell and connect them to the two screws that are on the base plate.
- Install your ring doorbell over the holes.
- Feed the wires into your wall and secure the doorbell with screws.
- Use the provided screwdriver bit to screw in the two security screws at the bottom of the device.
WHY DOES RING DOORBELL KEEP GOING OFFLINE?
If Ring keeps on going offline, the issue lies between the camera and the router, Wi-Fi connectivity, power surge, and a low battery.
There are other occurrences that can create connection issues and cause Ring to lose connection though they are not typical.